Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Posts: 1
Registered: ‎12-29-2012
My Device: Curve 9320
My Carrier: Giffgaff

Curve 9320 update froze

I set my new curve 9320 to update via the desktop software about 20/30 minutes ago, and the update seems to have just froze on me Smiley Sad It says 'downloaded modules 259 out of 1525' and has said that for about 15-20 minutes. Is this normal or do I have to restart it? 


Thanks, Sam Smiley Happy


Also, sorry if this is in the wrong section, wasn't sure where it would go 

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Curve 9320 update froze

No apologies needed.  You will have to restart it if its still stuck.


You can try downloading and installing the device software from


and update the device using the deskop manager or try this:
force the detection of the BlackBerry smartphone using Application Loader

Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!