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New Contributor
Posts: 2
Registered: ‎03-10-2011
My Device: Not Specified
Accepted Solution

Curve 9330, Can't Answer Calls

I just got my new Curve 9330 yesterday and I've gotten a few incoming calls and I can't answer them. I hit the green send button, or the blackberry key and try to select answer. Nothing works. I don't get the little spinning egg timer like other complaints have mentioned. It just rings and goes to missed call.
Hall of Famer III
Posts: 58,134
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH505), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Curve 9330, Can't Answer Calls

Hi and Welcome to the Forums!

Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Best!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 2
Registered: ‎03-10-2011
My Device: Not Specified

Re: Curve 9330, Can't Answer Calls

That seemed to do it! Thanks!
Highlighted
New Contributor
Posts: 2
Registered: ‎05-09-2013
My Device: curve 9320
My Carrier: 27719399009

Re: Curve 9330, Can't Answer Calls

HI

 

i have a blackberry curve 9320. and i tried i taking the battery out and putting it back on. and nothing changed. i also have the problem where my trackpad doesnt work sometimes and my phone just continues to freeze.

Hall of Famer III
Posts: 58,134
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH505), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Curve 9330, Can't Answer Calls


alyciaanalie wrote:

HI

 

i have a blackberry curve 9320. and i tried i taking the battery out and putting it back on. and nothing changed. i also have the problem where my trackpad doesnt work sometimes and my phone just continues to freeze.


Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.



But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.

You may also need the use of these tricks:

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 2
Registered: ‎05-09-2013
My Device: curve 9320
My Carrier: 27719399009

Re: Curve 9330, Can't Answer Calls

I have tried the safe mode and it worked for a while but then it went back to square one. its three days and my phone is frozen and i cant do anything with it. can u please advise me on how i do the the wipe cos my phone wont do anything. 

 

i am really getting frustrated i am a consultant and my emails are my work. if i cant access my emails on my phone how do i work cos i cant have my laptop on while going in and out of clients offices..

 

 

PLEASE HELP ME I AM SERIOUSLY LOSING IT SLOWLYSmiley Mad :'( Smiley Sad Smiley Sad

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Curve 9330, Can't Answer Calls


alyciaanalie wrote:

I have tried the safe mode and it worked for a while but then it went back to square one. its three days and my phone is frozen and i cant do anything with it. can u please advise me on how i do the the wipe cos my phone wont do anything. 

 


Hello alyciaanalie

 

If problem persists even on safe mode then please try the next step as  @sdgardne adviced for your . 

 

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