02-06-2013 02:46 AM - edited 02-06-2013 02:51 AM
Hello, have just registered today. I have Curve 9360 Apollo, i can't send BBM in last 3 days, it only shows checkmark without "D" or "R" and obviously my friend won't receive the message.
Here is the situation :
- BBM Contact Status Update (recent updates) seems normal, i can see any updates.
- I can receive any BBM sent to me, pin request work fine as well.
- I can browse Internet
- Push email work fine
- No problem with Blackberry ID
- I have full BIS data plan from service provider, i believe it's not service provider problem, since i can browse, push email, working status updates.
The only thing not working is i can't send any BBM to any BBM contact.
I have tried done this :
- Pulling out and re-insert battery
- reload OS, currenly using BlackBerry Handheld Software v22.214.171.1247 (All Languages)
- Deleting deletable Service Book's entry
- re-registering Host Routing Table, this is my Host Routing Information ;
- Wipe device and use another blackberry ID, but no luck
My though is my device connected to a BBM server which is currenly had problem. I have another device, Bold 9790, with same Network Carrier, working very normal. The differences is the IP/Port shown in Host Routing Information. My Bold has ( or connected to (?) ) IP/Port 126.96.36.199:18815:18810 meanwhile my abnormal Curve 9360 has IP as shown on screenshot above.
So, anyone have any clue?
Solved! Go to Solution.
02-06-2013 08:00 PM - edited 02-06-2013 08:08 PM
Ok, it's started again this morning. I have called my service provider (IND-XL), they say everything is fine. I run Network Diagnostic Test, here is what I got :
Diagnostic Started: Feb 7, 2013 8:52 AM
Diagnostic Completed: Feb 7, 2013 8:55 AM
Device Type: BlackBerry 9360
Application Version: v188.8.131.523
Platform Version: 184.108.40.206
Free File Space: 148375816 bytes
Radio Data Activation: Yes
Signal Level: -70 dBm
Radio Access: UMTS
Network: IND XL
IP Address: 10.62.143.128
ICMP Ping Echo: No
BlackBerry Registration: Yes
Connected to BlackBerry: Yes
BlackBerry PIN-PIN: Yes
Server Name: BISE03C02S07
Email Address: firstname.lastname@example.org
Connected to email@example.com : No
Server Name: BISE03C02S05
Email Address: firstname.lastname@example.org
Connected to email@example.com : No
Any advice please?
02-06-2013 10:30 PM
hai... we are experiencing the same problem here. i've got the same problem since last week. i think it's the blackberry server after few days, trying telkomsel CS (my Carrier is Telkomsel Simpati), still no clue what's matter behind this.
02-07-2013 09:23 PM - edited 02-07-2013 09:36 PM
Ok, finally I manage to make it work.
Today I decided to use simcard from another service provider, AXIS Indonesia in my case, after change it, I get diferent IP gateway and BBM working normal, so I go to previous service provider ( IND-XL ) and ask them to change my simcard chip and bam! I got new IP Gateway pretty much the same as ip gateway from my working bold 9790. Here my new Host Routing Information :
Hope it will help anyone with same problem as mine. Thankyou
05-02-2013 11:38 AM
I discovered that my BB 9360 can send and receive pings from other BBM users. I can also receive pings from Z10 users but cannot deliver. it show 'X' in red and the only means of reaching out to them is through my PM (Personal Message) updates.
please assist with suggestions.