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New Contributor
Posts: 8
Registered: ‎02-06-2013
My Device: Curve 9360 - Apollo
My Carrier: XL Axiata Indonesia
Accepted Solution

[Curve 9360] Can receive BBM but can't send any...

[ Edited ]

Hello, have just registered today. I have Curve 9360 Apollo, i can't send BBM in last 3 days, it only shows checkmark without "D" or "R" and obviously my friend won't receive the message.

Here is the situation :

- BBM Contact Status Update (recent updates) seems normal, i can see any updates.

- I can receive any BBM sent to me, pin request work fine as well.

- I can browse Internet

- Push email work fine

- No problem with Blackberry ID

- I have full BIS data plan from service provider, i believe it's not service provider problem, since i can browse, push email, working status updates.

 

The only thing not working is i can't send any BBM to any BBM contact.

 

I have tried done this :

- Pulling out and re-insert battery

- reload OS, currenly using BlackBerry Handheld Software v7.1.0.1647 (All Languages)

- Deleting deletable Service Book's entry

- re-registering Host Routing Table, this is my Host Routing Information ;

 

- Wipe device and use another blackberry ID, but no luck

 

My though is my device connected to a BBM server which is currenly had problem. I have another device, Bold 9790, with same Network Carrier, working very normal. The differences is the IP/Port shown in Host Routing Information. My Bold has ( or connected to (?) ) IP/Port 206.51.26.192:18815:18810 meanwhile my abnormal Curve 9360 has IP as shown on screenshot above.

 

So, anyone have any clue?

 

 

New Contributor
Posts: 8
Registered: ‎02-06-2013
My Device: Curve 9360 - Apollo
My Carrier: XL Axiata Indonesia

Re: [Curve 9360] Can receive BBM but can't send any...

Update : About half hour ago I can finally using BBM, receive and sending seems work normal, let see if it can survive tomorrow.
New Contributor
Posts: 8
Registered: ‎02-06-2013
My Device: Curve 9360 - Apollo
My Carrier: XL Axiata Indonesia

Re: [Curve 9360] Can receive BBM but can't send any...

[ Edited ]

Ok, it's started again this morning. I have called my service provider (IND-XL), they say everything is fine. I run Network Diagnostic Test, here is what I got :


Diagnostic Started: Feb 7, 2013 8:52 AM
Diagnostic Completed: Feb 7, 2013 8:55 AM


PIN: 29894dc0
MSISDN: 081916133865
Device Type: BlackBerry 9360
Application Version: v7.1.0.523
Platform Version: 9.6.0.80


Service Books:

RIM_IM,

BrowserConfig,

WPTCP,

WPTCP,

MMS,

WAPPushConfig,

PROVISIONING,

BrowserConfig,

MediaConfig,

SearchServicesConfig,

IPPP,BrowserConfig,

BBIMConfig,

BBIMConfig,

BBIMConfig,

OTASL,

BBIM,

BISClientConfig,

APPWORLD,

LbsConfig,

BrowserConfig,

WPTCP,BBAUTH,

IPPP,

KEYNEGO,

BBID,

CMIME,

CICAL,

CMIME,

CICAL,

SYNC,

KEYNEGO,

CICAL,

WPTCP,

BrowserConfig


Free File Space: 148375816 bytes


Radio Data Activation: Yes
Signal Level: -70 dBm
Radio Access: UMTS
Network: IND XL
IP Address: 10.62.143.128


ICMP Ping Echo: No
BlackBerry Registration: Yes
Connected to BlackBerry: Yes
BlackBerry PIN-PIN: Yes


Server Name: BISE03C02S07
Email Address: sildacool@gmail.com
Connected to sildacool@gmail.com : No
Server Name: BISE03C02S05
Email Address: iputu.sildaprayona@pajak.go.id
Connected to iputu.sildaprayona@pajak.go.id : No


Any advice please?

New Contributor
Posts: 3
Registered: ‎02-06-2013
My Device: Curve 9300 3G
My Carrier: Telkomsel Simpati

Re: [Curve 9360] Can receive BBM but can't send any...

hai... we are experiencing the same problem here. i've got the same problem since last week. i think it's the blackberry server after few days, trying telkomsel CS (my Carrier is Telkomsel Simpati),  still no clue what's matter behind this. 

New Contributor
Posts: 3
Registered: ‎02-06-2013
My Device: Curve 9300 3G
My Carrier: Telkomsel Simpati

Re: [Curve 9360] Can receive BBM but can't send any...

that's the exact same result when i trying to run Diagnostic test..
Highlighted
New Contributor
Posts: 8
Registered: ‎02-06-2013
My Device: Curve 9360 - Apollo
My Carrier: XL Axiata Indonesia

Re: [Curve 9360] Can receive BBM but can't send any...

Ok, a companion from same country, yet another service provider....

No statement from RIM? At all?
New Contributor
Posts: 8
Registered: ‎02-06-2013
My Device: Curve 9360 - Apollo
My Carrier: XL Axiata Indonesia

Re: [Curve 9360] Can receive BBM but can't send any...

[ Edited ]

Ok, finally I manage to make it work.
Today I decided to use simcard from another service provider, AXIS Indonesia in my case, after change it, I get diferent IP gateway and BBM working normal, so I go to previous service provider ( IND-XL ) and ask them to change my simcard chip and bam! I got new IP Gateway pretty much the same as ip gateway from my working bold 9790. Here my new Host Routing Information :



Hope it will help anyone with same problem as mine. Thankyou

New Contributor
Posts: 5
Registered: ‎03-08-2013
My Device: curve 8520
My Carrier: etisalat nigeria

[Curve 9360] Can receive BBM from Z10 but cannot deliver.

Hello guys,

 

I discovered that my BB 9360 can send and receive pings from other BBM users. I can also receive pings from Z10 users but cannot deliver. it show 'X' in red and the only means of reaching out to them is through my PM (Personal Message) updates. 

please assist with suggestions.

thanks

New Contributor
Posts: 5
Registered: ‎03-08-2013
My Device: curve 8520
My Carrier: etisalat nigeria

Re: [Curve 9360] Can receive BBM but can't send any...

Anyone experiencing this problem please?