Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎02-07-2013
My Device: BlackBerry® Curve™ 9360
My Carrier: Bell Mobility

Curve™ 9360: Text Message Notification Icon Missing



I've had this issue for a while now, but I can't deal with it anymore. It's just too annoying.

Everytime I get a text message, my phone dings, the LED flashes and everything looks normal until I look at my screen. Instead of the little text message icon (the speach bubble with words) it shows the email icon (envelope with little red dot). Anyone know why this is happening? I've restarted everything, I've restored factory defaults. I'm out of ideas. Help please!



Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Curve™ 9360: Text Message Notification Icon Missing

Hello nstraiton, 


Welcome to the forums. 


In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.

Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc

Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.

Link: http://www.blackberry.com/btsc/KB03621

Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo

Thank you.



Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!