02-07-2013 11:41 AM
I've had this issue for a while now, but I can't deal with it anymore. It's just too annoying.
Everytime I get a text message, my phone dings, the LED flashes and everything looks normal until I look at my screen. Instead of the little text message icon (the speach bubble with words) it shows the email icon (envelope with little red dot). Anyone know why this is happening? I've restarted everything, I've restored factory defaults. I'm out of ideas. Help please!
02-14-2013 07:53 AM
Welcome to the forums.
In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo