02-29-2012 12:34 PM
me BB user - First Time Poster
I'll get right to the point. I bought my Curve 9360 in December, 2011 from Rogers Mobility (Canada). A week ago it stopped working and showed SOS - Invalid Sim. I went through Rogers tech support and they advised I take it into a Rogers store to have it sent out to be serviced by Rim. When I arrived at the Rogers store they took the battery out and told me right away there was evidence of water damage (pink strip on the battery). She told me that since there was evidence of water damage Rim would send it back and charge me a $35 servicing fee. Her only suggestion was to pay, in full, for a new BB (~$500). Now, I never dropped it in water or anything close to it. She went on to explain that this could happen if I took it out when there was precipitation in the air, was in the bathroom while showering, near spilled liquids on a table etc. Now this seems ludicrous - I can only use it in dry areas - hello, I live in Canada! So my question is - do I have any recourse with Rim for a new phone?
I've been a loyal BB customer since 2006, I have one for personal, one for work and bought a Playbook when it first came out. Everyone else I have spoken with tells me to dump the BB and go for an iPhone. I am more than inclined to do this as the most recent experience pushed me over the edge with Rim/BB. Please let me know if you can offer any advice on what I can do to solve this problem.
Thanks in advance,
02-29-2012 01:10 PM
Tell Rogers to grow up, the red on the battery sticker does NOT indicate water damage.
There is small 1/4" white sticker IN the housing of the device, normally if you remove the battery you can see it.
Is it white (or red or pink, indicating liquid damge)?
They should go be that sticker. I've had numerous BlackBerry device bought new from the store with a red stripe or red XXXX across the battery sticker. That means nothing.
I'd fight it.
As far as your recent experience with BlackBerry, your experience was with Rogers, and an ill-trained customer service rep, giving BlackBerry a bad name.
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