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New Contributor
Posts: 8
Registered: ‎04-27-2013
My Device: BlackBerry Curve 9360
My Carrier: ._.

Curve 9360 WiFi Problems.

So recently my BBM and Internet package run out so I thought I'd use my WiFi but only the browser works. I rebooted my phone earlier today and WhatsApp worked after I left the house and when I came back it stopped working so I rebooted once again and it won't work :/
Hall of Famer III
Posts: 57,244
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Curve 9360 WiFi Problems.

Hello,

Many apps require that your BIS data plan be active, even if you are using services via WiFi. From what you describe, this is what I would deduce to be your situation.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Developer
Posts: 50
Registered: ‎05-01-2013
My Device: Dev Alpha B - Dev Alpha C
My Carrier: Ooredoo

Re: Curve 9360 WiFi Problems.

BBM won't work without the BIS ! but all other apps ( whatsApp included ) may work via wifi only, just make sure that the wifi logo is not transparent !

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New Contributor
Posts: 8
Registered: ‎04-27-2013
My Device: BlackBerry Curve 9360
My Carrier: ._.

Re: Curve 9360 WiFi Problems.

WhatsApp should be working, it only requires internet. I don't get why it won't work:/ it works for my friends:/
Hall of Famer III
Posts: 57,244
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Curve 9360 WiFi Problems.

I have read conflicting reports as to if WhatsApp does or does not require BIS. To be certain, you would need to ask the WhatsApp folks...they control their app...


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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