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New Member
Posts: 3
Registered: ‎07-06-2013
My Device: curve 9360
My Carrier: delight

Curve 9360 bbm connection error

I got a new bb, connected my bbm and then I updated the software to the latest version. After which I cannot log into my bbm at all. Get stuck at the blue screen. please advice

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Curve 9360 bbm connection error

Hello Yohanferns

 

Welcome to BlackBerry Support Forums

 

First can you confirm , if you're able to use BBM before updating your device software ?

 

Do you have a BlackBerry Data Plan / BIS from your Carrier or Network Service Provider  ?

 

let us know.

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New Member
Posts: 3
Registered: ‎07-06-2013
My Device: curve 9360
My Carrier: delight

Re: Curve 9360 bbm connection error

yes i was using the BBM before the update.
Since i just got my phone, was using wifi before the update and after as well.
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Curve 9360 bbm connection error

 

So you already have BIS in your account from your Mobile network provider , Right !

 

On your Homescreen Go to Manage Connection can you turn off your wifi and try to use it over your Mobile network . Can you try it that way .

 

let us know how it goes. 

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Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
New Member
Posts: 3
Registered: ‎07-06-2013
My Device: curve 9360
My Carrier: delight

Re: Curve 9360 bbm connection error

it stated it was retrying but remained that way only and then stopped. Is there any alternate way???
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Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Curve 9360 bbm connection error

 

First reboot your device by removing the battery while your device is Powered On , wait for a min. then reinsert it back . After reboot On your Homescreen Go to Manage Connection > Service Status > BlackBerry Internet Services = what is the status now ? 

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Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.