04-11-2013 08:04 PM
04-12-2013 11:19 AM
Hi and Welcome to the Community!!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you!
I did find one strange browser setting indicating to call virgin mobile because account is" Blackberry Internet Service Account is suspended or deactivated" I have contacted virgin mobile and they state to contact Blackberry.
Well, then Virgin fobbed you off. You see, if they are a proper BB-supporting carrier, then they should know that end users have no channel by which to seek anything directly from BlackBerry whatsoever. Only via formal escalation from the carrier can an end user receive any formal support from BlackBerry (and these forums are a user-to-user channel, not a user-to/from-BlackBerry channel). That is how the support model works, and all parties (BlackBerry, the carriers, and the end users) are contractually bound to that model.
So, I recommend you contact Virgin again and this time not let them fob you off. Consider...who do you pay for your services? You don't pay BlackBerry...you pay Virgin. As such, they are 100% responsible for delivery of all of your services as well as all of your formal service-related support (including, when needed, proper escalation up to BlackBerry for things that Virgin cannot handle)...right now, they seem to be delivering neither of these to you, and you should be quite upset with them about that.