07-02-2014 09:00 AM
Hi. It suddenly happend one day. My BB freezes every time I'm trying to open whatsup or email messages as well as playing music from SD card. A few times it showed me white screen with error message (never seen before on any of my BB), sometimes just freezes at all. I have to remove battery in order to restart the phone. Then, if lucky, it does all above for a few minutes - up to half an hour, and goes numb again.
Please advise on the possible problem. Many thanks
07-02-2014 09:32 AM - edited 07-02-2014 09:33 AM
You'll want to make sure you're running the latest version of OS on your phone. Plug your phone in to your computer and open BlackBerry Desktop Software. If you don't have it installed on your computer, go to www.blackberry.com/desktop from your computer's browser.
Once you're plugged in to BDS, you'll be notified if a new version of OS is available. If so, go ahead and load it. If not, sometimes reloading your current OS does the trick. If you're going to do this, first do a backup of your phone then restore that backup.
I hope that helps you.