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12-06-2012 02:26 PM
So I got my new curve around April on conract with T Mobile, and it as been fine up until recently, first of all my scroller will not click easily, it has to be pushed down with some force, web pages will often close after only a few seconds, but now I was walking down the road and my phone suddenly turned off. It was on roughly 25 percent battery, and shut off without warning. I tried to restart the phone with no luck, I took the battery out and back in several times without any luck. Now almost 3 hours later, there is still no response and no sign of any red light. Just a black screen and an emotionless Blackberry. Please help?
12-06-2012 02:28 PM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem.
Good luck and let us know!
12-06-2012 02:38 PM
12-06-2012 03:32 PM