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Posts: 3
Registered: ‎08-10-2013
My Device: Curve 9360
My Carrier: AT&T

Curve 9360 not connecting to network - bad reception or PIN2?

I just got a used 9360 device from my father's work, and it is not regularly connecting to the network.

I am on AT&T, and I did not have this problem in the 8310 I was using prior to this - also used, from the same source.

I have not been able to confirm if the previous user had a PIN2 lock on his SIM, but the device has not asked me for it and I have been able to send and recieve some messages - for a few minutes every hour.

I have used another SIM card in the 9360 and that card got the same results.

It is worth mentioning that when I used my card in an old iPhone I got a similar lack of service. 

Should I be worried about the PIN2 or is this just bad reception in my house? The BB recognized the existence of both SIMs.

The OS is version 7.0.0.586, the platform 8.0.0.464.

Hall of Famer III
Posts: 57,655
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG191), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Curve 9360 not connecting to network - bad reception or PIN2?

Hello,

Given what you describe, I'd agree with your "bad reception" conclusion (for the moment, and based solely on the fact that you had the same result with the same SIM in the same location). It also could be a bad SIM though. You should do things to test all of these theories out.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

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