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New Contributor
Posts: 2
Registered: ‎11-05-2012
My Device: Torch 9800
My Carrier: 447581061860

Curve 9360 screen issue

I recently purchased a Curve 9360 (which was water damaged) off of a friend of mine. only problem is the screen doesn't work. I have replaced it, but nothing happens.

 

The keyboard and track pad light up as it normally would upon booting, and also the red LED comes on as normal. The only sign of water damage is on the battery. The other indicator is still white. from what i was told it was only slightly dropped in water (and not for a long time).

 

Any ideas on why this may have affected the screen? the phone works fine  - can make calls, the phone rings and can hear when message are received etc. Could this be a software problem at all?

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Hall of Famer III
Posts: 57,634
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Curve 9360 screen issue

Hello!

 

The only thing predictable about moisture intrusion into a BB (indeed, any electronic device) is that the results will be unpredictable. I've seen some come back up right away and be fine. I've seen others never work at all. I've seen still others run for a bit, and then die later. And every thing in between. If this process has not yet been conducted, then please refer to this FAQ:

Do everything it says, including waiting the maximum recommended time. Applying power to your BB between it getting wet and doing this process reduces the chances of success. 


Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

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