Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones


Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.


Reply
New Member
Posts: 1
Registered: ‎10-31-2012
My Device: curve 9360
My Carrier: vodacom

Curve 9360 software update problem

Hi, yesterday night I did a software update (7.0 to 7.1) and it finished downloading and started the backup process, but my phone got flat and went "radio off", so now its stuck on 12%. I put it back on charge but the signal wont come back on so it can't update, I tried rebooting, taking the sim out, everything. But as soon as the phone comes back on its stuck on the update screen with the radio off? So my question is, how do I get the signal back on so that it can finish updating and work again?? 

Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Curve 9360 software update problem

Hi jacquesbdt,

 

Welcome to the BlackBerry Support Community.

To resolve this issue, please try to complete the BlackBerry® Device Software upgrade using the BlackBerry® Desktop Software. The steps in the following KB article should help reload the software. "How to force the detection of the BlackBerry smartphone using Application Loader"  http://bbry.lv/L13o3O

Hope this helps.


-FS


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!