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New Contributor
Posts: 2
Registered: ‎04-22-2013
My Device: Curve 9380
My Carrier: Telus

Curve 9380 Frozen during update at 9%

I have been avioding doing this update for a month but the messages were popping up more and more often that I needed to do it so last friday I deleted as many programs as I could (because the first time I tried the update it said I didn't have enough memory, btw I didn't have much for apps on my phone before I culled it).  Anyway, I started the update and it froze at about 9% of the backup for 3 hours so I took out the battery and restarted it.  Since that time no matter what I do it just restarts the backup portion of the update and freezes at 9%.  I've left it plugged in and updating.  Unplugged and updating, turned off, pulled battery, pulled sim card, nothing changes it always begins the back up process and freezes.  Any suggestions?

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New Contributor
Posts: 2
Registered: ‎04-22-2013
My Device: Curve 9380
My Carrier: Telus

Re: Curve 9380 Frozen during update at 9%

Gave up... no longer a BB owner