06-24-2012 08:30 AM
hi, I have purchaed Blackberry 9380 from mobile store 6 months back.
but from the very first day its chrome body is loosed and having vibration.
Also while using phone continouslly for 15 minutes, it got heat up and not able to use it or even hold.
irrespective of function i am using, whether it is calling or listening songs or surfing internet. same problem persisits.
I ahve visited many times to support center in faridabad but he is continouslly ignoring, he laways asks me to come another day or some other time.
and when i asked strictly then he told me that he cannot do anything, its your luck.
pleae help me.
06-24-2012 11:04 AM
06-24-2012 12:21 PM
06-24-2012 12:27 PM
06-24-2012 10:07 PM
if you have tried to follow the stores complaints procedure and found the result to be unsatisfactory, you can alway inform them of your intention to enquire about your problem with trading standards (not an idle threat, but an intention to seek a proper legal solution) at the very least trading standards will be able to investigate the problem and make sure that, assuming the store is liable, enforce the warranty supplied with purchase of your phone. most electronic equipment comes with at least a 1 year guarantee of workmaship. you can always quote that goods are expected to last a reasonable amount of time for the price paid (probably not the correct wording, you may have to look into it; but quoting phrases from the actually legislation can be helpfull) under the consumer rights act. if its an issue with the network provider, then they are still responsible, but after following their complaints procedure; you need to contact ofcom; who deal specifically with violations of contract in the telecommunications sector. i hope this information was helpfull. good luck to you and i hope you get a mobile you can actually use
06-24-2012 10:11 PM