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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎12-18-2011
My Device: Curve
My Carrier: O2

Curve 9380



I have a (bought brand new) Curve 9380.  It has been working fine until Thursday night/Friday morning. 


I was staying in a Hotel, and noticed on Thursday night that the battery was almost exhausted. I put the phone on charge and was soon asleep. The next morning, the phone was not working. 


I would like to know if anyone can solve this for me or if I will need to send this somewhere for repair?


The symoptoms:


*Intermittent red light (3/4 seconds red, then off again).  

*No display, no function on pressing any buttons

*No display when battery removed and replaced


I have attached my Curve to this laptop.  Although the "battery charge" logo appeared VERY briefly, nothing seems to have been resolved. Further:


*The laptop is making, every 30 seconds or so, the noise to indicate a device has been attached and removed (the distinctive two note noise)

*The Curve red light is still intermittent. 

*No display


Does anyone know what the problem is? Can it be fixed?


Many thanks

Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Curve 9380

Hey aoin,

Welcome to the BlackBerry Support Community Forums.


Well we can attempt to bring my BlackBerry back to life.


Follow the steps in this article to reload the software by force detection: www.blackberry.com/btsc/KB10144



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