Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Posts: 1
Registered: ‎07-17-2011
My Device: Black Berry Bold 9780
My Carrier: Telstra

Curve 9780 - Error 507 & 561

For the past 2 days my phone has been sporadically freezing or shutting down.  It would reboot itself and continue working but I noticed the battery was draining very quickly.

Now the device has constant white screen & 507 error message underneath.  I followed the instructions to update the device software on my desktop but my device will not connect to my PC and I now have an error 561 on the screen.


Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: Curve 9780 - Error 507 & 561

Hello rbyatt,

Welcome to the BlackBerry Support Community Forums.


Try one of the following methods for reloading your device software:









Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click "Accept as a Solution" for posts that have solved your issue(s)!