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New Contributor
Posts: 4
Registered: ‎04-12-2012
My Device: Curve 3G 9300
My Carrier: Optus Australia
Accepted Solution

Curve Address Book

I am currently having problems with the Address Book. I cannot open most contacts
to edit them. As most info about each of my Contacts is under their names, this is very
frustrating when I need their info. After a few minutes a message comes up on the Mobile.
 
Uncaught Exception
 
Application
net_rim_bb_addressbook_app(252) is not responding.
Process terminated.
 
How do I fix this?
Forums Advisor I
Posts: 634
Registered: ‎12-30-2011
My Device: Blackberry Curve 8520, BlackBerry PlayBook
My Carrier: MTN

Re: Curve Address Book

Hello !

 

Try the following:

 

Simply delete all the apps which you might have upgraded recently / delete apps which were recently installed before the error which actually started occuring.

 

After that unplug the battery while the phone is still "on" and restart the phone.

 

In fact I had deleted a whole bunch of apps to facilitate my OS upgrade as I did not have enough memory on my Device.  

 

This not only helped solve my above mentioned problem but also made my phone restart in less than 3 minutes (the earlier reboot was done in not less than 15  minutes !!).

 

Therefore my conclusion as from the above incidents is to keep your apps in the bare minimum so that ur phone performs to the best.

 

Hope this resolves your Problem!

 

If your problem has been resolved then would request you to Click on "Like" and accept as "Solution" so that other Advisors doesnt invest their time on this Message anymore.

 

Thanks.

New Contributor
Posts: 4
Registered: ‎04-12-2012
My Device: Curve 3G 9300
My Carrier: Optus Australia

Re: Curve Address Book

Thanks for the advice which I followed but still the problem occurs.

Forums Advisor I
Posts: 634
Registered: ‎12-30-2011
My Device: Blackberry Curve 8520, BlackBerry PlayBook
My Carrier: MTN

Re: Curve Address Book

Hello !

 

Did you deleted the lately installed app accordingly??

Contributor
Posts: 10
Registered: ‎04-12-2012
My Device: 9300
My Carrier: Vodafone

Re: Curve Address Book

Seems loads of people are having this issue - I had the same problem yesterday and it was resolved by uninstalling Windows Live Messenger x

New Contributor
Posts: 4
Registered: ‎04-12-2012
My Device: Curve 3G 9300
My Carrier: Optus Australia

Re: Curve Address Book

Hi Ya. I did delete Live Messenger and yet I'm still having the same problem. It's ashame there isn't a direct support email address for BB or RIM?

New Member
Posts: 1
Registered: ‎04-12-2012
My Device: CURVE 8520
My Carrier: VODAFONE

Re: Curve Address Book

Many thanks! my problem has been resolved after uninstalled latest YMess!

Highlighted
New Contributor
Posts: 4
Registered: ‎04-12-2012
My Device: Curve 3G 9300
My Carrier: Optus Australia

Re: Curve Address Book

SUCCESS...Unistall YMessenger has solved this problem. Many thanks.