12-01-2013 12:32 PM
Phone was charged last night, and completely blacked out this morning. I removed battery a few times, but no response. HELP! How can I at least forward my number to another phone until I get it fixed?
12-01-2013 05:11 PM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
How can I at least forward my number to another phone until I get it fixed?
Your mobile service provider could do that for you...but only if you ring them up and ask them.
Good luck and let us know!