09-20-2013 04:35 PM
Please help, cannot find any other BB support to contact.
Downloaded BB Desktop Software onto Laptop (Vista), and get screen saying Connect Device. When Connecting BB Curve 9360 using USB cable, nothing happens in Charge Only mode (as recommended by BB help). I have mass media ticked (as found on your forum).
When using USB Mode it opens the File Manager with only accessing some photos from BB. When trying Media Mode it opened Windows Media Player and messed up my photos on BB.
Please let me know how to get the Laptop BB Desktop Software to recognize my BB Curve device, so that I can get it backed up. Many Thanks.
Solved! Go to Solution.
09-21-2013 09:07 PM
Option 1. Preform a battery pull on the BlackBerry.
Option 2. reload bb desktop software.
If nether of these help, your device may not be compatable with bb desktop software.
09-22-2013 06:52 PM
Thank you so much! Have un-installed desktop software, re-booted several times, installed software again, took battery out of phone and re-booted - and it worked! Many thanks for your help
09-22-2013 07:06 PM
Your welcome, im glad i could help.