07-27-2013 12:05 PM
I have had a Blackberry for over a year and mainly used my home broadband to use the internet, BBM and other apps. due having poor mobile coverage at home.
A few months ago my BBM stoped working from he wifi. It will work sometimes when I have coverage though.
I can still use facebook etc. when connected to the wifi (with no mobile coverage) with my BlackBerry but not BBM. Other family members can use BBM from the wifi.
I am on 02 and have an active Blackberry Bolt on.
I have tried:
- using my neighbours broadband,
- using a new sim card
- factory reset
and none of these things have helped.
I contacted 02 and they said that it is not possible to use BBM from home wifi (it obviously is possible when I have done it before)
07-27-2013 12:45 PM
Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Resend Service Books (pre-BB10 devices only)
Hopefully that will get things going again for you! If not, then you might try removing and reconfiguring your WiFi configuration.
Otherwise, I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
Otherwise, you should contact your mobile service provider for formal support....but don't let them fob you off so easily...there are circumstances where carriers block the use of some BB-proprietary services via WiFi and require them to only be used via the carrier data network, but I do not recall if O2 is one of those few carriers who do so. I'd recommend you contact them again, and escalate with them to receive a proper answer.