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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎12-01-2008
My Device: Not Specified

Custom Ringtone Error

Hello everyone,

 this is my first time posting so I hope you can all help me. I recently got a BB8300 from Verizon Wireless and of course i went to town finding things to add on and the first was custom loaded ringtones to add for certain contacts. When i went to change one the other day i changed it and then went to save and my BB froze and i had to shut it down. When i restarted the bb the ring tone was saved but now when i go to change other contacts to different tones i change it hit save it shows the hourglass for a second then does nothing and then when i hit menu again to save again first off all of the add email and what not options are shown double and then when i hit save it says addresses updated externally. changes will be lost and viewer closed. Is there a way to fix this problem or does anyone even know what is causing the problem ?


Thanks a alot

Posts: 94,255
Likes: 24,337
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Custom Ringtone Error

Greetings, and welcome to the BlackBerry.com Support Forums.


With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot.


Try those items giving you fits again and see if they persist, and please report back in this thread?

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