12-01-2008 04:12 PM
this is my first time posting so I hope you can all help me. I recently got a BB8300 from Verizon Wireless and of course i went to town finding things to add on and the first was custom loaded ringtones to add for certain contacts. When i went to change one the other day i changed it and then went to save and my BB froze and i had to shut it down. When i restarted the bb the ring tone was saved but now when i go to change other contacts to different tones i change it hit save it shows the hourglass for a second then does nothing and then when i hit menu again to save again first off all of the add email and what not options are shown double and then when i hit save it says addresses updated externally. changes will be lost and viewer closed. Is there a way to fix this problem or does anyone even know what is causing the problem ?
Thanks a alot
12-01-2008 06:23 PM
Greetings, and welcome to the BlackBerry.com Support Forums.
With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot.
Try those items giving you fits again and see if they persist, and please report back in this thread?
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code