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New Member
Posts: 1
Registered: ‎10-09-2012
My Device: Bold 9900
My Carrier: Oracle

Custom alert tones on a contact do not work

I seem to be hitting a rather common issue. Unfortunately, the previous posted resolutions do not appear to be helping me.


I have a Bold 9900 supplied through my employer. They has asked me to setup audible alerts on mails received from a specific contact. What I have done so far:


  1. Added sender to my contacts list
  2. Turned off message tones from the "Normal" profile
  3. Turned on messgae tones for the specific contact
  4. Ensured the following is set:

Options->Security->Encryption->"Encrypt" is checks (and locked by employer)

Options->Security->Encryption->"Strength" is Strong

Options->Security->Encryption->"Include Contacts" is unchecked

Options->Security->Encryption->"Include Media Filed" is unchecked



When I recieve an email from this contact I get an audible tone "ONLY" if the phone is unlocked.


What am I missing?


Many thanks




Posts: 1
Registered: ‎10-19-2012
My Device: 9900
My Carrier: at&t

Re: Custom alert tones on a contact do not work

I have the exact same problem with my Blackberry 9900. Has anyone provided some tips or workaround?