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New Contributor
Posts: 2
Registered: ‎09-16-2009
My Device: Not Specified
Accepted Solution

DELETED ALL MESSAGES NOW Cant view incoming messages being told i QTY 6 BY MESSAGE INDICATOR.jUST

 
Posts: 96,070
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: DELETED ALL MESSAGES NOW Cant view incoming messages being told i QTY 6 BY MESSAGE INDICATOR.jUS

Reason : You have installed Desktop Manager using the 'Desktop Redirector' option.

Tips for clearing that unread message... try them in order.

If you have a rogue New Message icon on your Homescreen, or a negative count (-1), any one of these solutions could clear it, or reset it to zero:

Try these options:
* Hard Reset the BlackBerry by holding ALT, CAP (right Shift key), and DEL (or pulling out and reinserting the battery)
* View Messages > Saved Messages
* View Messages > View Folders, check each folder (missed calls, SMS in and out boxes, MMS in and out boxes, Saved, browser, phone logs etc)
* Scroll to top of message folder, over the date heading, click or press menu to MARK PRIOR OPEN
* Change your theme and see if it persists, and change back to your desired theme. (Options > Theme > select.)
* Wipe and reload your OS.


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New Contributor
Posts: 2
Registered: ‎09-16-2009
My Device: Not Specified

Re: DELETED ALL MESSAGES NOW Cant view incoming messages being told i QTY 6 BY MESSAGE INDICATOR.jUS

Taking out the battery and then putting it all back together worked fine, many thanks for this help.

Posts: 96,070
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: DELETED ALL MESSAGES NOW Cant view incoming messages being told i QTY 6 BY MESSAGE INDICATOR.jUS

You are very welcome.


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code