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Visitor
Posts: 1
Registered: ‎05-07-2014
My Device: Blackberry Torch 9860
My Carrier: TNM

DESKTOP SOFTWARE DOWNLOAD ALWAYS GETTING INTERRUPTED

Hello,

I just acquired a Blackberry Torch 9860 and have been trying to download the desktop software to no avail.

 

The download is always getting interupted with the following message "710_b042_multilanguage.exe download was interrupted. This program is not commonly downloaded and could harm your computer" When I click Resume a SmartSreen Filter Internet Explorer window opens with the message that "this program might harm your computer." When I press Run Anyway another window called 16 Bit MS-DOS Subsystem opens with a message that "The NTVDM CPU has encountered an illegal instruction.....chose to terminate the application.

 

Please, help.

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Hall of Famer III
Posts: 57,527
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: DESKTOP SOFTWARE DOWNLOAD ALWAYS GETTING INTERRUPTED

Hi and Welcome to the Community!

It sounds like you have a computer problem, not a BB problem. Maybe you have some virus protection on your computer blocking this? Maybe something else? It's a basic function...downloading files to your computer. Something on your computer is blocking this from happening, but digging into that needs a computer expert, not a BB expert.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

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