08-23-2010 01:13 PM - edited 08-23-2010 01:25 PM
DM6 will not list applications. Error message "the list of applications from your device couldn't be loaded" and "The loading operation was cancelled by the user"
How do I correct this problem?
08-26-2010 01:36 PM
I'm running DM 6 on Windows 2003 Server and experiencing the same issue, the application list will not load and I'm logged on as the administrator. Everything else seems to be working although I cannot find a way to stop the automatic sync when connecting my Tour.
Anybody find a solution?
08-27-2010 04:45 PM
I have the exact same problem with DM6 and Win XP. Unable to list any applications and sync takes place everytime I open DM6 with my device connected. I'm also not receiving any text messages from 1 of my email addresses. Originally I was unable to configure either of my emails. AT&T Support assisted, but did it online, not through the device. I'm still unable to access my email settings on my device.
Do I need to remove DM6 and reinstall this stupid software?
08-27-2010 10:04 PM
Ok, I just loaded up DM6 as administrator in Win 7 and it didnt work again. So maybe I was a bit wrong before.
However, I did get it to work in the end. How I did this was...
1. Connect your BB by USB (dont select anything when your BB says about mass storage mode etc, just leave it)
2. Load up DM6 and wait to say your BB is connected
3. Go to the applications section
4. If you still get the error message, pull out your USB cable from your BB and put it it back in again.
5. If the applications in DM6 do not refresh themselves click on the load applications link again
then you're done...
Well, it worked for me anyway.
08-30-2010 05:25 PM
I did same as Keith4000 but not worked for me.
Finaly found more.
You must disable Mass Storage Mode Support ...
(Options / Memory / Mass Storage Mode Support / Off / Save)
... then do process as reported by Keith4000.
Note you will have to unplug again you device after reboot only if same error message appear.
09-07-2010 10:38 AM
Thanks for the suggestion, but I cannot locate a "Mass Storage Mode Support" anywhere on my BB Torch 9800.
Also, my torch automatically sincs as soon as connected to DM6 and does not offer any options to manually sinc between DM6 and my device (Torch). I was able to manually sinc my BB Curve, but unable with the DM6/Torch.........
09-08-2010 09:53 AM
Tried all these suggestions, nothing helps. I can sync all my organizer data and one add in, I can also perform data backups. I can't view, load or delete apps (blackberry or 3rd party). Anybody from RIM monitoring this thread. This is a real issue if I can't solve this problem I'll have to remove the desktop and try to downgrade to the last version.