03-12-2013 02:44 AM
MY DISPLAY PICTURE HAS JUST REFUSED TO CHANGE I HAVE DONE ALL I CAN TO GET IT FIXED IE HARD RESET DELETING THE PICTURE FROM MY PHONE,REMOVED MY SIM FOR A WHILE ALONG SIDE MY BATTRY, I HAVE EQUALLY REDUCED MY CONTACT LIST TO 93CONTACTS FROM 170 CONTACT. PLEASE I NEED HELP!!
03-13-2013 06:02 AM
Welcome to BlackBerry Support Forums
Have you tried to reinstall BBM ! If not try it to see if that helps , for that On your Homescreen Go to Options > Device Application Management > Locate and delete BlackBerry Messenger from there. After deleting do a Battery Pull Restart like this device POWERED ON remove the battery wait a min. then re-insert it back .
After reboot from your BlackBerry Browser browse to www.blackberry.com/bbm and the most recent available for your device .After reinstalling see if that helps
If you're having BBM7 then your BBM Contacts are integrated with your BlackBerry ID , after installing when you login with your BlackBerry ID your Contacts will be restored back , but if you're having any previous persion then first do a local backup , you can backup in your Media card, refer to this KB for further help
KB20554 How to back up and restore the BlackBerry Messenger contact list