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BlackBerry® OS Smartphones

New Contributor
Posts: 7
Registered: ‎05-10-2012
My Device: Torch
My Carrier: AT&T

DTSW Application fails when starting up - Win 7 Enterprise x32

When i double click on application I get a message that BB Desktop SW has stopped working.  windows is trying to find a solution.  then that window goes away and then nothing. 


Tried uncompressing the installer before installing, launching the installer and DTSW as administrator.  nothing worked.


Windows Application event shows the failure below:


Faulting application name: Rim.Desktop.exe, version:, time stamp: 0x4eb85358

Faulting module name: KERNELBASE.dll, version: 6.1.7601.17651, time stamp: 0x4e2111c0

Exception code: 0xe0434f4d

Fault offset: 0x0000d36f

Faulting process id: 0x%9

Faulting application start time: 0x%10

Faulting application path: %11

Faulting module path: %12


Any ideas?  Thanks!