12-22-2011 07:04 AM
My Curve 8520 (v18.104.22.1681) on O2-UK has switched to GSM since last Friday (16th). Initially it happened to my girlfriend's Curve 8520, then mine and now it has happened to her sisters Curve 9300.
It has not happened to my girlfriend's parents Curve 9300. I also work 50 miles from home and it's not working so it's not a single tower issue.
I have tried pulling the battery, reinstalling the software and a security wipe.
I contacted my carrier (O2-UK) who state that it's not a problem with their network and that they have had a lot of reports of the same issue in this past week, they're saying it's a Blackberry issue.
I would really appreciate any help anyone could offer.
12-22-2011 09:39 AM
they're saying it's a Blackberry issue.
And therefore they should troubleshoot this issue for you, not just knock it off on yourself to solve.
By contract to YOU and to RIM, O2 provides technical support for both the hardware and software. Any issue they cannot resolve, they should escalate up to RIM level technical support, and if they don't then you need to demand it.
Don't let them off the hook for this.
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