Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎01-09-2012
My Device: Torch 9800
My Carrier: O2 UK

Data will not back up - Blackberry Protect



My blackberry protect will not back up any data. I have tried reinstalling it serveral times and factory resetting the phone to no avail. It will locate the phone, display a message and all the other protect functions except back up data.

The software version is as follows:


Below is what information i get from the website.

My phone is on the o2 uk network however the phone is unlocked



BlackBerry Account Email: 
Web Portal Version: - scm-
Server Name:kronos.bbprotect.eu.blackberry.com
Protected Devices: Model Client ID PIN