01-14-2014 04:34 AM
So here's the thing. I am sleeping and expecting the alarm on my 9900 to go off but then I notice the sun is rising and I am still sleeping pretty. I pick my phone only to see it's off? Try to switch it on, nothing... I had plugged it on the charger when I woke up in the middle of the night and even used it before I dozed off. Now the phone is totally dead... no LED no nothing.
01-14-2014 05:01 PM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!