11-18-2011 10:36 PM - edited 11-18-2011 10:37 PM
11-19-2011 02:10 AM
To be honest, I'm surprised this was not found internally before public release..
With so many internal users and no reports of such a serious crash.. there has to be some external factor causing this..
I wonder if they've pinpointed the root cause yet.
11-23-2011 07:34 AM
Just thought I would share my experience here. Experienced same problems - phone died after being charged overnight.
I have spoken to Vodafone who have thankfully offered to replace the handset for me. I feel kind of crazy going for another BB after all this but do really like the 9900 when it works properly!
So, big thanks to Vodafone for what will hopefully be a Bold that doesn't break. I am just slightly stunned by RIM's frankly terrible communication about this issue. For what is a truly high value product, that many of us do rely on to work etc, I am shocked by their level of customer service. Whilst I understand they may be holding back until a solution in found, I think it is ridiculous they would acknowledge this issue to the press and not to their customers via their website. Not all customers are likely to be as savvy as to seek help here.
I do hope they have learnt their lesson and sort out this ridiculous situation!
11-23-2011 10:04 AM
I think the carrier are giving the face for the problem that Blackberry has to face it! Blackberry has to inform all your customers about this problem. I think blackberry don't have any sense of customer service, they give a **bleep** about us.
11-23-2011 10:39 AM
I'm in Venezuela, and I've heard a lot this problem. My phone is dead too!!
A bought it in USA unlocked and I'm using it here, so I don't think I'll be getting a new one. I'´ve tried everything and it doesn't work... RIM sucks!!!