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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎05-13-2013
My Device: 9860 Torch Z10
My Carrier: Telus

Dead Torch

I have a 9860 torch which is stuck in reboot mode. I have tried to reinstall the OS but the phone wont restart. I have already purchased a new Z10 thinking i could just transfer my contacts with a restore through BB protect. Turns out I can't. How can I get my info off the Dead Torch onto my Z10?

Forums Veteran I
Posts: 1,945
Registered: ‎11-28-2011
My Device: PlayBook 32 & 64 GB & Torch 9860, Z30
My Carrier: Wind Mobile

Re: Dead Torch

Charge up the battery. Reinstall the original OS that came with the phone. Follow the instructions on this link.