07-24-2013 03:34 PM - edited 07-24-2013 03:34 PM
My phone died and was dead all day so I put it on charge and it's been on charge for 6 days!! Still just got the charging symbol, nothing else...do I need a new phone?!
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem.
Good luck and let us know!