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06-09-2012 06:45 AM
last night my bold decided to die! the screen looks as though it has had a blow or been dropped or something and is like an abstract painting!!! but nothing was done to the phone. have taken battery out, and replaced etc but nothing has changed - is there anything I can do, ie reinstall everything? I am completely lost without it
06-09-2012 12:29 PM
Hi and Welcome to the Community!
When you remove and replace the battery, does it go through the normal loading screen before this strange screen appears? If so, then I recommend Safe Mode:
Perhaps some app you have is causing this (a theme perhaps?) and Safe Mode will allow you to remove it.
06-10-2012 06:37 AM
thanks for the reply but the problem appears to be that the screen is distorted somehow, as tho some damage has been done to the screen, and i cannot alter this in anyway, even after removal and replacement of the battery.
06-10-2012 09:25 AM