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BlackBerry® OS Smartphones

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New Member
Posts: 3
Registered: ‎06-09-2012
My Device: Bold
My Carrier: 306973328513

Dead phone!!!

last night my bold decided to die! the screen looks as though it has had a blow or been dropped or something and is like an abstract painting!!! but nothing was done to the phone.  have taken battery out, and replaced etc but nothing has changed - is there anything I can do, ie reinstall everything? I am completely lost without it Smiley Sad

 

Hall of Famer III
Posts: 58,191
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Dead phone!!!

Hi and Welcome to the Community!

 

When you remove and replace the battery, does it go through the normal loading screen before this strange screen appears? If so, then I recommend Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

Perhaps some app you have is causing this (a theme perhaps?) and Safe Mode will allow you to remove it.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Highlighted
New Member
Posts: 3
Registered: ‎06-09-2012
My Device: Bold
My Carrier: 306973328513

Re: Dead phone!!!

thanks for the reply but the problem appears to be that the screen is distorted somehow, as tho some damage has been done to the screen, and i cannot alter this in anyway, even after removal and replacement of the battery.

Hall of Famer III
Posts: 58,191
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Dead phone!!!

In which case the BB itself would most likely be at fault (defective or otherwise). If you remain in your warranty period, you should seek formal warranty evaluation and support, which you seek from your original place of purchase.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................