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BlackBerry® OS Smartphones

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New Contributor
Posts: 2
Registered: ‎06-28-2013
My Device: Blackberry Bold 9900
My Carrier: Bell

Dead phone

I'm disappointed with my Blackberry Bold 9900,  I cannot turn my phone on it appears to be locked or dead.  I have tried charging it for days only to have a red light flash for sometime then stays a solid red. I tried plugging it in to my computer  to connect to the Blackberry Manager that also failed.  I have gone to my phone provider and they could not help me since I did not purchase the phone from them, it was given to me as a gift just over a year ago.  I have received little help.....as a first time BB and financial investor this is very frustrating.

 

My phone provider were kind enough to loan me  an older model Blackberry no touch screen, they suggested I contact Blackberry directly for assistance. I have been without my phone for about 2 months now.

 

I hoping someone can help with this dead phone and hopefully retrieve my pictures of my grandchildren.

 

 

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Hall of Famer III
Posts: 58,157
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Dead phone

Hi and Welcome to the Community!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.



It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 2
Registered: ‎06-28-2013
My Device: Blackberry Bold 9900
My Carrier: Bell

Re: Dead phone Bold 9900

 Hello Hall of Famer II

 

I followed your instructions to a "T" no luck with my "bricked" BB.

 
What is the next step?
Hall of Famer III
Posts: 58,157
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Dead phone Bold 9900

Well, from that information, I cannot truly tell what you did. From the first half (the 4h15m process), I could perhaps see a "no luck" result. But, from the 2nd half (swapping with known good batteries/BBs), there would be much more detail in the result than merely "no luck". So, please let us know the exact results you had from the above recommendations.

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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