02-21-2012 12:00 PM
No one here has your email address and PIN. This is a user-to-user community support forum. We are not RIM employees, but volunteers who enjoy assisting other users. RIM personnel rarely comment on queries posted here. You would have noticed this in the EULA and message upon registration.
If you need technical assistance outside of the volunteers who may choose to help you here, call your Rogers technical support. That's what you pay them for.
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code