Thank you for visiting the BlackBerry Support Community Forums.
BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)
BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.
"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."
- Kevin Michaluk, Founder, CrackBerry.com
Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.
05-26-2009 04:33 PM - edited 05-26-2009 04:46 PM
Dear RIM, Please consider the following method to make BlackBerry Contact List management a little bit happier of an experience for the user. This comes up more often than you'd think:
Use case 1: Email arrives from an individual who is in my Address Book, but who I do not have an email address for, or who I do not have *this* email address for. I wish to add this address to their Contact information in my Address Book.
Use case 2: Phone call from an individual who is in my Address book, but who I do not have a phone number for, or who I do not have *this phone number for. I wish to add this phone number to their Contact information in my Address Book.
Expected smart phone behavior:
1. Highlight Email address/phone number from within message app/phone log application,
2. Click menu key,
3. Select "Add to existing contact..." to open address book search,
4. Type first few letters of desired contact name to highlight desired contact (alternatively, scroll through with trackball if you've got a short list or are a masochist),
5. Click trackball/enter key/etc to open contact,
6. Click trackball/enter key/etc to save.
Actual steps to complete task for an email address:
1. Highlight the sender name in the email "From:" field,
2. Click menu key
3. Scroll down, WAY past "copy" to select "Show Address"
4. Click menu key again (!)
5. NOW select "copy" (Why isn't the email app smart enough to copy the address and not the display namein a from: field by default anyway or offer a "copy address" option)
6. Exit message app completely to the Home Screen, because for some reason the built-in application-switcher does not include the Address Book,
7. Find Address Book in Home/Application Screen (which now needs to either unnecessarily take up valuble home screen real estate, or require extra clicks and trackball scrolling to get to),
8. Open the Address book (notice how in the "expected behavior, there were only 6 steps, and we're only just now in the Address Book list? P.S. When you type a contact name from the home screen, you can call the contact, email the contact, but NOT edit the contact...not how I'd have done it),
9. Type first few letters of desired contact name to highlight desired contact,
10. Click trackball/enter key/etc to open contact,
11. Click menu key,
12. Select Edit,
13. Click menu key,
14. Select Add Email Address,
15. Click Trackball or Menu key,
16. Select Paste,
17. Click Escape Key,
18. Select Save.
Me whenever I get an email or phone call from someone who I happen to have imported from my facebook, or who changed their email, or switched jobs, changed numbers, has multiple addresses/phones, or whatever: :-(
Is one line on the menu too much to ask? At the very least, this use case would be acceptable:
1. Click Menu Key,
2. Select Add to Address Book,
3. Present user with option "New Contact..." (Default) or "Add to Existing Contact..." (would scroll down and click to enter address book and choose contact to add info to),
4. Continue interface as appropriate.
06-05-2009 04:31 PM
On every cell phone before I got my BB this has been an option. With how intuitive and smart my "smart" phone is on virtually everything else, I was shocked to find this option not available, especially considering the level of detail you can include in the address book.
10-20-2009 02:40 PM
Hey guys, welcome to the forums
This really isn't the place to request features. These forums are for user to user support. If you want to send suggestions, use the following email: email@example.com
10-30-2009 06:00 PM
JSanders mentioned this app that fulfills this function: http://www.copy2contact.com/
A free trial is available and you can purchase it if you like.