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Posts: 2
Registered: ‎08-09-2009
My Device: Not Specified

Dear Sir/Madam: I recently purchased Pageonce Persona...

[ Edited ]

Dear Sir/Madam: I recently purchased Pageonce Personal Assistant Premium from Blackberry App World. The program was inadvertently deleted from my phone. I’ve tried to reinstall it from Blackberry App World but can’t. I downloaded the trial version of the program but do not have a registration key. Here is my purchase information: Thank you for ordering from BlackBerry App World™ on July 11, 2009. The following email is a summary of your order. Please use this as your proof of purchase. xxxxxxxxxxxxxxxxxxxxxxxxxx Order number: xxxxxxxxx Order date: Jul 11, 2009 6:00:06 PM Order total: $9.99 Order Details Product Name: Personal Assistant Premium Qty Ordered: 1 Amount: $9.99 Company Name: Pageonce Inc SUPPORT: support@pageonce.com Subtotal Tax TOTAL $9.99 $0.00 $9.99 For support with the BlackBerry App World™ client, please visit App World Support. How would I get my program back? Thank you for your help. Sincerely, Erol Azeri xxxxxxxxxxxxxxxxxx

 

 

(removed order info and personal info)

Message Edited by SmoothRider on 08-10-2009 11:28 AM
Hall of Famer III
Posts: 57,220
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Dear Sir/Madam: I recently purchased Pageonce Persona...

Hi there!

To re-install your apps, please follow this section of the AppWorld user guide:

http://na.blackberry.com/eng/deliverables/7268/Re-install_an_item_on_a_different_device_643962_11.js...

For more registration key information, see this KB:

http://www.blackberry.com/btsc/KB18646

In addition...RIM has released AppWorld version 1.1.0.15...it is highly recommended to be on that version.

If that does not work, then please return to these forums (http://supportforums.blackberry.com/rim/) and register an account so that we can provide you with direct assistance.

Cheers!


Occam's Razor nearly always applies when troubleshooting technology issues!

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