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New Member
Posts: 2
Registered: ‎09-24-2009
My Device: Not Specified

Dear Sirs:On August 22, 2009 I have purchased "Storm...

[ Edited ]
Dear Sirs: On August 22, 2009 I have purchased "Storm Level Pro" in your German App Store (Removed personal information) Yesterday I have updated my BlackBerry Storm device software with the result that Storm Level Pro (and other apps bought in your App Store) is not working anymore. Thus I had to uninstall it today. I would appreciate your advising me how to download and reinstall the software without buying it once again. Thanks a lot for your support. (Removed personal information)
Message Edited by FozzyBear on 09-25-2009 10:09 AM
Hall of Famer III
Posts: 57,562
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Dear Sirs:On August 22, 2009 I have purchased "Storm...

Hi there!

To re-install your apps, please follow this section of the AppWorld user guide:


For more registration key information, see this KB:


In addition...RIM has released AppWorld version 1.1.0.15...it is highly recommended to be on that version.

If that does not work, then please return to these forums (http://supportforums.blackberry.com/rim/) and register an account so that we can provide you with direct assistance.

Cheers!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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