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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎11-20-2012
My Device: 9900
My Carrier: 852 61996282

Decrypt media

I am a 9900 user yesterday i insert a Micro SD card to my BB and suddenly all media including video and photo are encrypted to REM files. I couldn't open any of these photos and video in my BB anymore even i remove the SD card.

What can I do to decrypted all this media ?

I have tried to copy the file to a new folder, however, "User Key Null" pop up and i failed to do so.

PLEASE PLEASE help me!!!!

Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Decrypt media

Hi ericlcyss,


Welcome to the Support Community!

This KB article should help you transfer your media files to a computer and decrypt them. "How to save or copy encrypted files from the media card in a BlackBerry smartphone to a computer" http://bbry.lv/NOArPV


Hope this helps.



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