11-20-2012 12:12 PM
I am a 9900 user yesterday i insert a Micro SD card to my BB and suddenly all media including video and photo are encrypted to REM files. I couldn't open any of these photos and video in my BB anymore even i remove the SD card.
What can I do to decrypted all this media ?
I have tried to copy the file to a new folder, however, "User Key Null" pop up and i failed to do so.
PLEASE PLEASE help me!!!!
11-22-2012 01:39 PM
Welcome to the Support Community!
This KB article should help you transfer your media files to a computer and decrypt them. "How to save or copy encrypted files from the media card in a BlackBerry smartphone to a computer" http://bbry.lv/NOArPV
Hope this helps.
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