Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Posts: 11
Registered: ‎09-25-2009
My Device: Bold 9700
My Carrier: Rogers

Re: Delay with Receiving GMail.

I got a similar email as well - let's hope it is actually fixed!

New Contributor
Posts: 5
Registered: ‎10-26-2010
My Device: curve 9300
My Carrier: bell-canada

Re: Delay with Receiving GMail.

I will say that all of my tests today to all 3 of my gmail accounts have been less than 10 seconds.

I too will wait until mon/tues to make a statement on the fix.

Thanks for the info and help guys

Posts: 39
Registered: ‎10-24-2010
My Device: Torch
My Carrier: BM

Re: Delay with Receiving GMail.

[ Edited ]

Things did seem much better the last couple of days and then I *just* got an email on my BB to my gmail account that was 50 minutes late.



[Update: I checked my online Gmail account and for whatever reason this email in question showed a delay in reception of the same 50 minutes...so I spoke too soon]


Super Contributor
Posts: 295
Registered: ‎06-03-2013
My Device: BlackBerry Classic
My Carrier: Bite

Re: Delay with Receiving GMail.

I have been experiencing this for the last couple of days that gmail is delayed for some time or not delivered at all. Usually it comes in buches, some of which are delayed couple of hr some arnd an hour.


what could be wrong? the Service provider resent service books etc and they dont see anyhing wrong with the network, however, some other clients have called in and experiences the same problem.


 this is in Latvia.



Hall of Famer III
Posts: 58,800
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Delay with Receiving GMail.



The steps you describe do not sound exactly like these, hence I recommend that with a strong carrier network signal (e.g., not merely WiFi), you take the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Reboot

  • With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
  • See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your configurations for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support and potential escalation up to BB if warranted. Also realize that the problem could be at Google, which means that pretty much no one can gain assistance (have you ever tried to reach a human at Google Support? Pretty much impossible.)

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
Super Contributor
Posts: 295
Registered: ‎06-03-2013
My Device: BlackBerry Classic
My Carrier: Bite

Re: Delay with Receiving GMail.

thanks for the opinion but tried this already twice and doesnt change a thing. my provider (BITE  IN LATVIA) doesnt see anything wrong either with the network. they say that they have escalated this to blackberry but this will take too much time and most likely will have no real solution. eventhough i am not the only customer experiencing this kind of problem with gmail emails on blackberry lately in this network. this is legacy devices, friend of mine with q10 doesnt have this problem with gmail. anyone else with suggestions?

Posts: 1
Registered: ‎07-28-2014
My Device: Bold 9900
My Carrier: Globul BG

Re: Delay with Receiving GMail.

Hello evryone, 


In my company  we have a same problem like  augusts

Email which are on google servers have a delay more than 1 hour. 


I spoke with our mobile phone operator (Globul Bulgaria) and with google support, but they told me that no have problem. 


I've try to make a master reset of the phone, to delete and add all mail acounts and the delay is continues. 

I try a diferent network (mobile, mobile in roaming, Wi-Fi ) and stil no effect.