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New Contributor
Posts: 5
Registered: ‎07-19-2010
My Device: Storm 2

Delay with Receiving GMail.

Over the past two days, receipt of emails using Gmail has not been instantaneous, or "pushed".  This problem occurs intermittently, and at a serious delay of 45 minutes, to an hour.  Furthermore, reading other internet forums, it seems I'm not the only one having this problem.  Any insight would be helpful, and appreciated.  Thank you.

 

 

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Delay with Receiving GMail.

Hey SanctiSpiritus,

Welcome to the BlackBerry Support Community Forums.

 

Can you provide your PIN number via Private Message so I can investigate this issue for you.

 

 


-ViciousFerret


 


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Contributor
Posts: 12
Registered: ‎10-26-2010
My Device: Bold 9650
My Carrier: Verizon

Re: Delay with Receiving GMail.

ViciousFerret: I have been experiencing the same issue, intermittent delays in receiving Gmail to my BlackBerry.  This issue has been occurring for at least the last 3-4 days.  Sometimes Gmail is received instantly and other times it can be delayed up to about an hour.  Is this a Gmail issue or a RIM issue?  Please advise as to the status of this problem.  I have done some internet searching and discovered a number of other users experiencing the same problem in the past week.  Thank you for your help.

New Contributor
Posts: 5
Registered: ‎10-26-2010
My Device: curve 9300
My Carrier: bell-canada

Re: Delay with Receiving GMail.

I am having the same issue.

 

sometimes there is a 1-2 hour lag.  sometimes 3 seconds.

 

I have reloaded all of my gmail accounts on my phone and deleted and resent my service books.

 

no change.

 

anything sent from my BB gets to gmail within seconds.  Its just the push from Gmail to my phone.

 

I am using IMAP with my gmail accounts.

 

Thanks

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Delay with Receiving GMail.

Hey judobrett,

 

After doing some testing with your gmail accounts, I see some of the email accounts are working properly due to the notify feature however some are not notifying correctly. Unless we force the delivery of messages, and by default the BlackBerry Internet Service polls these Gmail accounts every 6 hours.  (Which you probably see the delays in the messages)

 

I would suggest contacting Bell to have this issue raised to us Research In Motion so we can gather some more logs.

 

The more examples of this issue happening, the better we can focus on getting this issue resolved on the mail server end or on our BIS end.

 

 

 


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!



Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Delay with Receiving GMail.

Hi tz123abc,

 

Can you private message your PIN number so I can investigate to see if your issue is related to the other users.

 

 


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!



New Member
Posts: 2
Registered: ‎10-27-2010
My Device: Bold 9700
My Carrier: Rogers

Re: Delay with Receiving GMail.

I too am experiencing the same problem.

 

Obviously there's something underlying behind this.

 

It started around or after BIS 3.2 was released.

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Delay with Receiving GMail.

Hi tz123abc,

 

Thanks for providing the information.

 

I have sent 5 test emails, and show the notify is communicating between 5 -30 seconds which is normal.  There seems to be no notify issues happening with your PIN number as of right now.  However if anything does come up or any changes just let me know.

 

 


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!



Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Delay with Receiving GMail.

Hey at2it,

Welcome to the BlackBerry Support Community Forums.

 

Can you provide your PIN number in a private message so we can further investigate.


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!



Contributor
Posts: 12
Registered: ‎10-26-2010
My Device: Bold 9650
My Carrier: Verizon

Re: Delay with Receiving GMail.

Hi ViciousFerret,

 

Yes, I received the 5 test messages.  Thank you for checking into this problem for me.  I have been receiving emails promptly since late yesterday until about an hour ago, about 15 minutes after your test emails.

 

I received 2 emails on my BB which were both received on the BB at 11:17 am EST.  One of the emails hit my gmail inbox at  10:46 and the other at 11:04.  I then sent myself a test email from another account and it was delivered instantly.  I now see that I have another new email in my gmail inbox which has not been pushed to my bb yet. It has been in my gmail inbox for about 5 minutes.

 

Please check into this problem again for me.  Thank you.