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New Contributor
Posts: 2
Registered: ‎01-28-2014
My Device: Z10
My Carrier: VZW

Delete BBID

I lost my password and confirmation answer for the account I originally used to set up my Z10. So I wiped the phone and set up a new BBID with my work email address. My question is, how can I remove the old BBID that uses my personal email, so I can use it on the working BBID? I'd hate to lose access to my phone if I changed jobs.

Guru II
Posts: 21,610
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Delete BBID

You will need to gain access to the BBID in order to remove it. Have you tried going to bbid.com on a computer and clicking on the reset password link there?

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New Contributor
Posts: 2
Registered: ‎01-28-2014
My Device: Z10
My Carrier: VZW

Re: Delete BBID

Yes I have. Unfortunately, reseetting the password requires answering the security question. I have no idea what I was thinking when I set it up. the security question is "how?"  I'm sure it meant something to me at the time, but now it sure doesn't.

Highlighted
Guru II
Posts: 21,610
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Delete BBID

I just tried it myself and went to BBID.com using my web browser. It asked me for my email address and made me enter a captcha phrase. It then sent me an email where I can change my password. No security question required. This is where I went.

https://blackberryid.blackberry.com/bbid/recoverpassword/

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1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!