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New Contributor
Posts: 4
Registered: ‎02-11-2009
My Device: Not Specified
Accepted Solution

Delete email address

How do you delete an email address that you cannot log in to?  I do not know my user name or password for a .edu email address.  I was planning on deleting this address on the BB and then setting it up again, but I cannot figure out how to do so.  Any help would be appreciated.


Forums Veteran III
Posts: 4,526
Registered: ‎10-16-2008
My Device: Bold - T-mobile

Re: Delete email address

To delete the mail account follow this steps


1- go to menu, options, advanced options, service books, look for the 2 service books with your mail account, one with CICAL and another one with CMIME and delete both.


2- with the phone turn on, take out the battery for 30 seconds and install the battery again. 

If I help you with any inquire, thank you for click kudos in my post.
If your issue has been solved, please mark the post was solved.
New Member
Posts: 1
Registered: ‎11-22-2011
My Device: Curve 8900
My Carrier: O2

Re: Delete email address

Fantastic so simple when you know how I have been trying to do this for days
New Contributor
Posts: 2
Registered: ‎02-12-2012
My Device: Storm 9530
My Carrier: Not Specified

Re: Delete email address

My father uses a torch 9800 now, he hasn't been receiving emails. he doesn't remember the BIS password or username either so the only way is to delete the accounts and re-add them.

but on the service books i cannot delete the emails.

what should i do ?

New Member
Posts: 2
Registered: ‎11-08-2011
My Device: Curve 9300
My Carrier: Vodafone

Re: Delete email address

it was really helpful, thanks for info.

New Member
Posts: 3
Registered: ‎03-20-2013
My Device: 8120
My Carrier: rogers

Re: Delete email address

thanks for posting this solution. I have spent close to an hour trying to do this.