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Contributor
Posts: 20
Registered: ‎07-28-2009
My Device: Tour 9630 5.0.0.983 + Playbook 1.0.7.3312
My Carrier: Bell Canada
Accepted Solution

Deleted DocumentsToGo accidentally :(

[ Edited ]

In attempting to upgrade my Docs2Go on my BBTour, I deleted the existing one but the new one doesn't work on the Tour.  How do I get the older version back that came with the Tour?  I've tried through Blackberry Desktop Manager but that doesn't work.  Anyone know this?  Any posts on here say "get the free one from DataViz site".  There is no free version, only a 30 day trial version. 

 

I won't be doing stupid things again with the applications data on my BB.  *smacking forehead*

Message Edited by TOphotog on 07-30-2009 05:10 PM
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Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Deleted DocumentsToGo accidentally :(

Hi and welcome to the forums!

 

 

KB16330 Documents to Go is not installed when upgrading to BlackBerry Device Software

 

First Docs to go is part of the device OS, go into the apploader and make sure you check it to install.

Second the version that comes with the Blackberry is free, You have to read carefully to no upgrade and

by they software.

Did you get your confirmation email from DataViz on the first install with the registration? You can use that

if you have any problems with DataViz.

Thanks,

 

Bifocals

 

 

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

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Contributor
Posts: 20
Registered: ‎07-28-2009
My Device: Tour 9630 5.0.0.983 + Playbook 1.0.7.3312
My Carrier: Bell Canada

Re: Deleted DocumentsToGo accidentally :(

Thanks so much, I'll keeping fiddling around with it and see it I can't solve it.  I thought version which came free was full version, it's not.  It can't edit docs.  Bummer.  It's more like a teaser!! LOL
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Deleted DocumentsToGo accidentally :(

[ Edited ]
Cool!
I'm glad you have it fixed.
Thanks,

Bifocals
Message Edited by Bifocals on 07-30-2009 07:57 PM
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

Contributor
Posts: 20
Registered: ‎07-28-2009
My Device: Tour 9630 5.0.0.983 + Playbook 1.0.7.3312
My Carrier: Bell Canada

Re: Deleted DocumentsToGo accidentally :(

I'm sorry, please advise how to resolve the thread.  I thought hitting solution did that.  Thanks.
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Deleted DocumentsToGo accidentally :(

My mistake, sorry!

You did fine!

 

Bifocals

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter